Return & Refund Policy 📦

We want you to be happy with your purchase. Please review our return and refund policy before placing your order.

Physical Products 📒

We accept return requests for eligible physical products within 14 days of delivery. To qualify for a return, the item must be:

• Unused and in its original condition
• Returned in its original packaging
• Free from stains, writing, damage, or signs of use
• Accompanied by proof of purchase

To request a return, contact us at prettyplansandpockets@gmail.com before mailing the product. Items returned without prior approval may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable.

Personalized and Custom Products 🎨

All personalized, customized, and made-to-order products are final sale and cannot be returned, exchanged, or refunded unless they arrive damaged or we made an error with the order.

Please carefully review all names, wording, colors, sizes, and other customization details before submitting your order.

Digital Products 📥

Due to the instant-access nature of digital products, all digital download sales are final. We do not accept returns, exchanges, cancellations, or refunds once a digital product has been purchased or downloaded.

If you have trouble accessing your files or receive the wrong file, please contact us so we can help resolve the issue.

Damaged, Defective, or Incorrect Items 💔

Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us within 3 days of delivery.

Please include:

• Your full name
• Your order number
• A description of the problem
• Clear photos of the product and packaging

Once the issue is reviewed and approved, we may provide a replacement, store credit, or refund.

Exchanges 🔄

We do not offer direct exchanges. If your physical product is eligible for a return, you may return it according to this policy and place a new order for the item you prefer.

Cancellations ⏰

Orders may only be canceled before production or processing begins. Once an order has entered production, been personalized, prepared for shipment, or shipped, it cannot be canceled.

Refunds 💳

Approved refunds will be issued to the original payment method after the returned product has been received and inspected. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Shipping Delays and Lost Packages 🚚

We are not responsible for delays caused by shipping carriers, weather, incorrect addresses, or other circumstances outside our control. Customers are responsible for entering a complete and accurate shipping address at checkout.

If tracking shows that a package was delivered but you cannot locate it, please contact the shipping carrier directly to open a claim.

Contact Us 💌

If you have questions about a return or an order, contact us at:

Email: prettyplansandpockets@gmail.com
Business Hours: 8am - 4:30pm EST

Please allow 1–2 business days for a response.

By completing a purchase, you acknowledge that you have read and agreed to this Return and Refund Policy. 💕